RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the purchase contract, even partially, without having to provide any reason, within 14 (fourteen) days from the day on which the Customer, or a third party designated by him, acquires physical possession of the last product in the order.
HOW THE RETURN WORKS
To exercise the right of withdrawal, the Customer must follow the procedure indicated in the Returns section of the website.
The request must be made within the established deadlines and the products must be returned according to the indicated methods.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
To exercise the right of withdrawal, the Customer must communicate his decision within the deadline set by these conditions.
Registered customers
Registered customers can request a return by logging into their account, entering the Order Details section, and selecting the "Request Return" button.
Unregistered customers
Customers who purchased without registering can exercise their right of withdrawal by completing the appropriate form on the "Request Withdrawal" page. Alternatively, they can complete the PDF form available in the footer of the website and send it to cancellations@audes.com. Once the request is received, Audes will provide the Customer with the necessary instructions for returning the products and processing the refund.
The withdrawal request is considered validly exercised when received by Audes within the timeframe established by applicable law.
REIMBURSEMENT
In the event of withdrawal, the Seller will refund all payments received, including standard shipping costs (where applicable), within 14 (fourteen) days of receiving the returned products or, if earlier, upon proof of shipment by the Customer.
The refund will be made using the same payment method chosen at the time of purchase.
The refund may be withheld until the goods are received or the Customer provides proof of shipment.
The refund will be made after verifying the integrity of the returned products and net of any applicable return costs based on the selected option.
RETURN TIMES
The Customer is required to return the products without undue delay and in any case no later than 15 (fifteen) days from the date of receipt of the same.
SHIPPING ADDRESS
The goods must be shipped to the AUDES Group srl headquarters, at the customer's expense, to the following address:
AUDES GROUP Srl - Web division
Via Monte Grappa 19
35010 Limena (PD)
Italia
RETURNED PRODUCT CONDITIONS
Products must be returned:
- intact and undamaged,
- in the original packaging, if available,
- complete with all accessories, manuals, and documentation,
- clean and not misused.
The products must not show signs of use other than those consistent with a normal test of the goods, nor conditions that compromise their resalability.
If the original packaging is missing, the Customer must provide, at their own expense, adequate packaging to ensure the integrity of the product during transport.
DEFECTIVE PRODUCTS – LEGAL WARRANTY
For defective or non-compliant items, Audes applies the legal guarantee of conformity valid for 24 months from the date of delivery of the product. If you receive a defective or damaged item, you can contact Customer Service to file a complaint.
DEFECT VERIFICATION
To process the claim, the Customer may be asked to provide:
- clear photographs highlighting the defect;
- any additional documentation useful for verification.
Missing or incomplete documentation may result in longer processing times.
DEADLINES FOR REPORTING DEFECTS
The action aimed at asserting defects not fraudulently concealed by the seller expires in any case within 26 (twenty-six) months from delivery of the goods.
EXPECTED REMEDIES
In the event of a confirmed defect, the Customer is entitled to one of the following remedies provided for by applicable law:
- free repair of the product;
- replacement of the product, if available;
- proportional price reduction;
- termination of the contract with full refund, in the cases provided for by law.
The repair or replacement will be carried out within a reasonable time from the Customer's request and without significant inconvenience to the latter, taking into account the nature of the product and the purpose for which it was purchased.
RETURN COSTS
In the event of a defective or non-compliant product, the return costs and any shipping of the replacement product will be entirely borne by Audes.